FAQ

Frequently Asked Questions (FAQ) – Bay Style Leather

Welcome to Bay Style Leather’s FAQ section. We’re here to help with all your queries about our premium leather products, ordering process, shipping, care tips, and more.

About Bay Style Leather

1. What is Bay Style Leather?
Bay Style Leather is an Australian-based retailer specialising in high-quality leather goods. We offer a wide range of handcrafted leather products including bags, wallets, belts, jackets, footwear, and accessories.

2. Where are you based?
We are proudly based in Australia and serve customers both nationwide and internationally.

3. Are all your products made of genuine leather?
Yes, every product we sell is made from 100% genuine leather, ethically sourced and carefully crafted to ensure durability and timeless style.

4. Do you manufacture your own products?
Yes, many of our products are designed and manufactured by us or by our trusted artisan partners using traditional leatherworking techniques.

5. Are your products ethically made?
Absolutely. We are committed to ethical sourcing and production practices, ensuring fair wages and safe working conditions for all artisans involved.

Product Range

6. What types of leather products do you offer?
We sell leather bags, wallets, belts, jackets, shoes, sandals, key holders, phone cases, travel accessories, and more.

7. Do you have unisex or gender-specific designs?
We offer both unisex and gender-specific designs to suit a wide range of personal styles.

8. Do you sell vegan leather products?
Currently, our focus is on genuine leather. However, we are exploring eco-friendly alternatives for future product lines.

9. Do you offer customised leather goods?
Yes, we provide customisation options for select products such as embossing initials, choosing colours, or adjusting dimensions.

10. How do I request a customised product?
Simply contact us through our Contact Page or email us with your request, and our team will assist you.

Ordering & Payment

11. How can I place an order?
You can place an order directly through our website by selecting your desired item and checking out securely.

12. What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal,  for your convenience.

13. Is it safe to shop on your website?
Yes, our website uses SSL encryption and secure payment gateways to protect your information.

14. Can I change or cancel my order after placing it?
If your order hasn’t been dispatched, contact us as soon as possible. We’ll do our best to accommodate changes or cancellations.

15. Will I receive an order confirmation?
Yes, an email confirmation will be sent to you immediately after your order is placed.

Shipping & Delivery

16. Do you offer free shipping?
We offer free standard shipping within Australia on orders over AUD $100.

17. Do you ship internationally?
Yes, we ship worldwide. International shipping charges are calculated at checkout based on location.

18. How long does delivery take?

  • Australia: 2–7 business days

  • International: 7–21 business days depending on the destination

19. Can I track my order?
Yes, a tracking number will be provided once your order has been dispatched.

20. Which courier services do you use?
We partner with Australia Post, Sendle, and DHL for reliable and timely delivery.

Returns & Exchanges

21. What is your return policy?
We accept returns within 30 days of purchase for unused items in original condition. Custom items are non-refundable unless faulty.

22. How do I initiate a return?
Email us at [your returns email] with your order number and reason for return. We’ll guide you through the process.

23. Do you offer exchanges?
Yes, if you need a different size, style, or colour, we’ll gladly exchange the item, subject to availability.

24. Who pays for return shipping?
For change-of-mind returns, the customer pays for return shipping. For faulty items, we cover the return costs.

25. How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive the returned item.

Leather Care & Maintenance

26. How should I clean my leather product?
Use a soft damp cloth for light cleaning. For deeper cleaning, use a leather cleaner and conditioner suitable for the type of leather.

27. How do I store my leather items?
Keep leather items in a cool, dry place away from direct sunlight. Use dust bags for long-term storage.

28. Do your products require conditioning?
Yes, we recommend using a leather conditioner every few months to keep the leather supple and prevent drying or cracking.

29. Can I waterproof my leather product?
While our products are naturally water-resistant, we recommend applying a leather waterproofing spray for extra protection.

30. What if my leather product gets wet?
Gently blot with a dry cloth and let it air dry naturally. Do not use heat or hair dryers.

Sizing & Fit

31. How do I choose the right belt size?
Measure your waist or check your pant size. Our belt sizing guide on each product page will help you choose the right fit.

32. Do you offer half sizes for footwear?
Some of our footwear includes half sizes. Check the individual product listings for available sizing.

33. What if the item doesn’t fit?
No worries. We accept exchanges for size-related issues. See our Returns section above.

34. Do leather shoes stretch over time?
Yes, genuine leather naturally moulds to your feet and softens with wear.

35. Can I get help choosing the right size?
Absolutely. Contact our customer support and we’ll be happy to help you find your best fit.

Gifting & Promotions

36. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They never expire and can be used sitewide.

37. Can I add gift wrapping to my order?
Yes, gift wrapping is available at checkout for a small additional fee.

38. Do you run sales or offer discounts?
Yes, we offer seasonal sales and exclusive deals. Sign up for our newsletter to stay updated.

39. Can I get a discount for bulk orders?
Yes, we offer special pricing for corporate gifts or bulk purchases. Contact us to discuss your needs.

40. Do you have a referral program?
We’re working on one! Join our mailing list to be the first to know when it launches.

Sustainability & Values

41. Is your leather environmentally sustainable?
We work with suppliers who prioritise responsible tanning processes and sustainable leather production.

42. What steps do you take to reduce waste?
We minimise excess packaging and repurpose leather offcuts wherever possible.

43. Do you use biodegradable packaging?
Yes, we are transitioning to eco-friendly, biodegradable packaging materials.

44. Are your products made locally?
Many of our products are crafted in Australia or by skilled artisans globally who share our commitment to quality.

45. Do you support any social causes?
Yes, a portion of our profits supports local craftspeople and sustainability initiatives.

Support & Contact

46. How can I contact customer service?
You can reach us through our contact form, by email at [your support email], or call us during business hours.

47. What are your customer service hours?
Monday–Friday, 9:00 AM to 5:00 PM (AEST).

48. Can I visit a physical store?
Currently, we operate online only. However, we occasionally pop up at markets and events. Follow us on social media for updates.

49. How do I subscribe to your newsletter?
Scroll to the bottom of our homepage and enter your email to subscribe for updates, offers, and more.

50. Where can I follow Bay Style Leather online?
Follow us on Instagram, Facebook,  @BayStyleLeather to see new arrivals, behind-the-scenes looks, and leather care tips.